Refund policy

At SnowChicBoots, your comfort and satisfaction are important to us. If you are not completely satisfied with your purchase, we are here to help.

30-Day Free Returns

We offer free returns and refunds within 30 days of receiving your order.

To be eligible for a return:

• Items must be unused and in original condition
• Items must be in original packaging
• Proof of purchase (order confirmation email or receipt) is required

We reserve the right to refuse returns that show signs of wear, damage, or alteration.

Refund Process

Once we receive and inspect your returned item:

• You will receive an email notification regarding approval status
• Approved refunds will be processed to your original payment method
• Refunds typically appear within 5–10 business days depending on your financial institution

Shipping fees (if applicable in special cases) are non-refundable.

Exchanges

If you need a different size or replacement, please contact our support team before returning the item so we can assist you efficiently.

Non-Returnable Items

For hygiene and safety reasons, worn items or items damaged by improper use cannot be returned.

To initiate a return, please contact:
support@snowchicboots.shop